Description

Professional Return Processing for Your Mail

The Return-to-Sender Handling – Biel/Bienne service ensures that any item you choose not to keep — or any mail that must be returned according to postal rules — is processed quickly and correctly. Whether the sender requires the item back, you mistakenly received mail not intended for you, or you simply wish to return an unwanted delivery, our team takes care of the full return procedure on your behalf.

We prepare, document, and hand over the item to Swiss Post following official postal guidelines, ensuring the return is accepted and properly trackable when applicable.

What’s Included

• Handling and preparation of the item for return

• Correct labeling and documentation according to Swiss Post rules

• Secure packaging (when required)

• Email confirmation once the return process has been initiated

• Swiss-based handling under strict privacy and postal standards

The handling fee covers our operational work; any postage charged by the courier or Swiss Post is added separately to your monthly invoice.

Ideal For:

• Unwanted parcels you prefer returning immediately

• Incorrectly addressed mail that does not belong to you

• Business customers managing returns from clients or suppliers

• Expats keeping their Swiss address active while abroad

• Anyone who wants a fast, hands-off return option

Instead of dealing with returns personally, you can trigger everything with a single click inside your online portal.

Swiss Compliance & Proper Processing

All returns are handled in our secure facility by trained Swiss staff. We follow correct procedures for domestic and international return-to-sender shipments, ensuring compliance with Swiss Post requirements and eliminating any risk of rejected or improperly processed returns.

Every item is logged and timestamped in your digital mailbox, giving you full transparency over your return history.

Billing

Return-to-Sender Handling is billed at CHF 5 per item and added to your monthly consolidated invoice, along with forwarding, scanning, and storage services. You only pay for returns you request — no subscription or recurring fee.

Simple, Fast, and Professional

The Return-to-Sender Handling – Biel/Bienne service gives you complete control over unwanted or misdirected mail. With Swiss precision, we ensure each return is processed correctly — saving you time and giving you peace of mind.